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How focusing on the delivery and presentation of phone calls allows retailers to revolutionize customer experience and engagement, make staffing easy in preparation for the holiday season, and enhance brand identity in a way competitors aren’t.
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An overview of call blocking and labeling's impact to call centers and legal call originators who use the voice channel to engage in customer communications.
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Transform how you care with patient-centric communications. Providers can use this as a roadmap to revolutionize their contact solutions while fostering patient trust and improving operational efficiencies.
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Discover which dialing practices to avoid in order to protect your calls from improper call labeling events and how to elevate your dialing strategy with an end-to-end outreach strategy utilizing Verified Identity status and reputation management.
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Partnering with YouMail Protective Services, this industry whitepaper interprets the potential consumer harm caused by illegal call and brand spoofing and how to solve for it.
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This whitepaper outlines how and when analysis of call records may be used for a Know Your Customer (KYC) or fraud mitigation program to identify & mitigate high-volume call campaigns potentially seeking to defraud call recipients.
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Utilize this RFP template when evaluating potential Branded Calling Solution Providers, armed with all the right questions you should be asking them.
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Our Know Your Customer (KYC) guide provides a framework for communications service providers and communicating end entities to consider when adopting internal standards for reasonable KYC review.
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This guide is intended to assist communications service providers developing the processes and procedures to know their customers and conduct meaningful customer due diligence.
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Numeracle and Aegis Mobile's comprehensive implementation guide for identity verification and monitoring for communications in support of the call authentication framework. This document was introduced at the 2020 SIPNOC event, hosted by the SIP Forum.
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