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Numeracle Insights Blog

The latest industry news, emerging technologies, regulatory matters, upcoming deadlines, call blocking & labeling, STIR/SHAKEN, caller ID, branded calling, all for a better calling ecosystem.
Dec 16, 2024
2 min read

Everything You Need to Know About Branded Calling and Its Benefits

Is your business losing customer trust? Discover how branded calling can bridge the gap and enhance communication to turn every call into a trusted interaction.
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Dec 14, 2024
3 min read

Secure Branded Calling for Service Providers Has Arrived—Here’s How to Get Started

Are you a service provider? You can now offer Secure Branded Calling for your customers and prevent illegal spoofing on your network by joining the most secure ecosystem — no app required.
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Dec 10, 2024
3 min read

Holiday Retail Success Starts With Caller Identity

The holiday season is full of opportunities—and scams. Make sure your calls get through to customers with Numeracle’s solutions for clean numbers and trusted caller ID. Keep your business safe.
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Nov 26, 2024
2 min read

Tired of Phone Tag? Branded Calling Can Improve Enterprise Answer Rates

Branded calling can improve customer connections by showing the business name and logo, encouraging call pickups and conversion rates, reducing wasted time and resources playing phone tag.
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Nov 12, 2024
5 min read

This Technology Is the Future of Branded Calling

Discover how sVIP brings trust back to your phone calls with verified brand identity, logos, and call reasons right on your screen—no more wondering, “Who’s really calling?”
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Nov 4, 2024
4 min read

Call Regulations Are Always Evolving...Is Your Business Ready?

The FCC fined a telecom company $1 million for failing to verify a political consultant’s AI-spoofed calls, highlighting the need for stronger fraud prevention like Numeracle’s KYC solutions.
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Oct 24, 2024
2 min read

How a Failing Call Campaign Turned into Record Performance

Numeracle turned around a failing phone outreach campaign by quickly addressing call blocking and labeling issues, providing strategic insights to drive long-term success. Read how we did it here.
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Oct 11, 2024
5 min read

Personalized Client Engagement: The Secret to Our Success

Discover a new standard of support. Numeracle's Client Engagement team provides proactive guidance, personalized solutions, and a genuine commitment to your success.
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Oct 8, 2024
7 min read

The Highest Level of Call Protection with Reputation Management

Numeracle's self-service Reputation Management Platform and industry-leading customer service stands above the rest.
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Oct 3, 2024
4 min read

Software Is Frustrating—Reputation Management Doesn’t Have To Be

Numeracle's platform offers businesses user-friendly control over their phone number reputation, complemented by proactive support to ensure optimal performance.
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Sep 20, 2024
3 min read

Keep Your Clients’ Numbers Clean: Strategies for BPOs

BPOs and contact centers face challenges managing outbound calls for multiple brands and clients with varying call types, often risking spam labels. Numeracle is here to make sure that doesn't happen.
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Sep 10, 2024
2 min read

Stopping Spam Labels Takes More Than Caller Reputation

Numeracle’s remediation services quickly resolve spam labels to protect your business numbers. Keep your call reputation intact with expert intervention and benefit from direct carrier relationships.
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Aug 28, 2024
2 min read

Restore Trust, Recover Revenue: Phone Outreach in 2024

Reputation drives business success, yet many overlook the importance of protecting phone numbers, which are crucial to customer trust; solutions like Numeracle keep you protected.
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Aug 23, 2024
3 min read

FCC Provides KYC Enforcement for Deep Fake Robocalls

FCC fines Lingo $1M for KYC failures. Ensure your business is compliant with Numeracle's Model KYC Policy.
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Aug 20, 2024
2 min read

Keeping Up With The Carriers

Numeracle tackles call blocking and mislabeling, ensuring your calls connect and boosting customer engagement.
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Aug 13, 2024
3 min read

Outbound Dialing Mistakes Are Costing Businesses

Adhering to best practices for outbound dialing can help your business avoid negative call labels during outreach.
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Jun 18, 2024
6 min read

The Values & Limitations of Branded Calling

What's possible with branded calling? When delivered accurately and securely, it fosters trust and creates a positive customer experience.
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Feb 21, 2024
5 min read

2024 Telecom Forecast: Identity, Security, & AI

Discover Numeracle's vision for 2024 in telecom: a blend of identity, security, and AI innovations aimed at redefining connectivity and trust.
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Feb 6, 2024
8 min read

Identity Scams & Impersonation Fraud: Trust & AI

With billions at stake due to identity scams, Numeracle's emerges as a beacon of hope, offering robust protection against impersonation and fraud.
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Jan 16, 2024
4 min read

Pioneering Identity-Based Cybersecurity in Voice

We've been the pioneers in protecting digital identity in communications, defending against identity fraud with authenticated caller ID, and mitigating risks by understanding who/what is calling.
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Dec 14, 2023
5 min read

Rebuilding Trust in Healthcare Calls During Open Enrollment

An evolving digital landscape is making it increasingly difficult for healthcare professionals to reach their patients by phone.
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Dec 4, 2023
2 min read

End-of-Year Countdown for Entity Identity Management Savings

The end of 2023 is fast approaching, and there's no better time to ensure your calls are accurately and securely delivered. Reach out to us today to find out which discounts you qualify for today!
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Nov 30, 2023
3 min read

Breaking Regulatory News: FCC Issues Stern Warning to Gateway Providers Suspected of Aiding Illegal Traffic

The FCC has issued another series of warning letters to seven gateway providers, some very well-known, to remind them to not carry or process illegal traffic from overseas.
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Nov 29, 2023
4 min read

iOS 17 Update Affects Caller Display & Voicemails

Apple's latest iOS 17 software update includes new call features, but caller information is still difficult to read, signaling no progress in providing clear, trusted information to call recipients.
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Nov 10, 2023
5 min read

Mortgage Communications: Is it Time to Re-Think Your Outreach Strategy?

As many Mortgage Lenders turn to branded calling amid shifting markets, the need for a more tailored branding strategy becomes essential.
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Nov 2, 2023
6 min read

How to Pick the Best Branded Calling Solution for Your Business

Currently evaluating which Branded Calling Solution provider is right for you? Use this RFP checklist to ensure you're getting the most capable solution without hurting your ROI.
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Oct 27, 2023
5 min read

Numeracle’s Know Your Customer Initiatives Earn Praise at Senate Hearing

The “Protecting Americans from Robocallers” hearing on Tuesday, Oct. 24, 2023 was a clear cry for KYC in Telecom, prominently highlighting Numeracle's KYC Policy Guide as a potential solution.
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Oct 24, 2023
4 min read

Recognizing Excellence While Bravely Pioneering the Unknown

Numeracle’s Q4 all-hands meeting discussed charting new territory with confidence, accountability, and excellence, drawing attention to two very special team members who inspire and lead by example.
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Sep 27, 2023
5 min read

CNAM vs Branded Calling: Demystifying Identity-Enhancing Tech

It may seem like CNAM and branded calling both accomplish the same thing, but how they do it tells a different story.
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Sep 18, 2023
6 min read

Exploring the Path to Authenticated Communication

Recapping our MEF webinar, we discuss how current call attestation methods and STIR/SHAKEN protocols expose vulnerabilities in robocall defense.
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Sep 6, 2023
6 min read

Dialing into Zero Trust for Telecom

Explore Digital Trust and Zero Trust from the telecom perspective. Discover their vital role in managing modern risks and elevating data protection.
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Aug 29, 2023
5 min read

Are Misleading Call Intent Labels Costing Your Business?

Call intent labeling can serve as a vital guide, enabling users to discern the nature of incoming communications from potential spam or unwanted phone calls, but the system is full of inconsistencies.
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Aug 11, 2023
5 min read

To “Restore Faith in Caller ID,” Call Blocking & Labeling Analytics Need Help. Let’s Do Better.

Our filed response to the FCC on recommendations for protecting American citizens from illegal robocalls while empowering legal callers to deliver their identities directly to their called parties.
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Jul 27, 2023
3 min read

A Reminder to Rethink Number Rotation Solutions

Relying on number rotation to address call labeling is expensive, exhausting on your resources, and gives call recipients no ability to establish trust in the identity behind the call.
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Jul 21, 2023
11 min read

Reviewing the SIP Forum’s 2023 Know Your Customer Summit

Observations from Pierce Gorman, a Distinguished Member of Numeracle's Technical Staff, from the SIP Forum's KYC Summit, including how KYC needs to be better used for call authentication.
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Jul 20, 2023
4 min read

FTC and Partners Announce Enforcement Sweep and Five New FTC Civil Actions

Operation Stop Scam Calls is the latest enforcement from the FTC & partners against companies practicing 3rd-party lead gen and technologies leveraged by illicit robocallers.
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Jul 13, 2023
5 min read

Retail: Are You Being Mistaken as “Spam”?

For retail companies, reducing friction while enhancing brand identity and improving the customer experience is a balancing act that quickly falls apart if your calls are mistakenly delivered as spam.
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Jul 13, 2023
5 min read

Empowering Customers with the FCC’s Complaints Data Center Information

Our upcoming portal feature, downloadable reports from the FCC Consumer Complaint Data Center, empowers Numeracle customers with more information about the perception of their calls and numbers.
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Jul 7, 2023
7 min read

Security & Consumer Protection via Know Your Customer (KYC)

If you prioritize and follow through on your KYC policies, you, your business, and your customers will be safe from fraud events, successfully protect consumers, and avoid FCC enforcement actions.
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Jun 30, 2023
5 min read

Entity Identity Management™: KYC for Service Providers

The real-world example of how Numeracle's Entity Identity Management platform can be used by organizations to improve and successfully manage their Know Your Customer (KYC) policies.
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Jun 23, 2023
8 min read

Bringing Purpose to STIR/SHAKEN Through Identity With KYC – A Recap

Numeracle led "Bringing Purpose to STIR/SHAKEN Through Identity With KYC" at the SIP Forum 2023 KYC Summit. This is what we learned.
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Jun 21, 2023
4 min read

Empower and Protect Calls with an Entity Identity Management Solution

The threat of fraud and the need for trust in communications is encouraging businesses to recognize the importance of protecting and actively managing their calling identity with on-demand data.
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Jun 14, 2023
5 min read

Have You Done the Math?

Are you currently evaluating how to add a branded calling solution to your calling strategy? Here's how to make sure you're investing in the right solution and not overspending on a per-call basis.
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Jun 8, 2023
6 min read

Can You Handle Managing Your Spam Labeling Issues on Your Own?

Managing the reputation of your numbers is harder and more time-consuming than you might think. Learn what it takes to monitor your numbers and the lengthy process of fixing a single spam label.
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May 31, 2023
3 min read

Overcoming Spam: How Numeracle Empowered MarketWise Calls

MarketWise Solutions' success story: Overcoming incorrect spam labeling challenges, boosting contact rates, and enhancing number reputation with Numeracle's proven solution.
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May 26, 2023
3 min read

The True Cost of “Real-Time” Monitoring

One of the biggest misconceptions we hear today is the promise of “real-time” data monitoring. What does that actually mean, and how real-time is it? We have the answers - and a solution for you.
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Apr 26, 2023
6 min read

Elevate Your Identity: How to Set Yourself Apart From The Bad Actors

The telecom landscape is facing challenges from bad actors who engage in illegal and unwanted traffic, making it more important for businesses to take proactive steps to set themselves apart.
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Apr 4, 2023
4 min read

Twitter Launched Verified Organizations, But Does It Verify Anything?

Twitter launched "Twitter Verified Organizations" to enable organizations to manage their account verification, but it depends more on willingness to pay for the verification status than security.
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Mar 28, 2023
3 min read

Introducing KYV: Know Your Vetter

We’re familiar with the concept of Know Your Customer, but brands, enterprises, carriers, and analytics engines should know who is claiming to represent legal callers. It's time to Know Your Vetter.
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Mar 17, 2023
2 min read

True or false? Getting labeled Spam or Scam only affects cold-calling campaigns

Many businesses are under the impression that they won't be mislabeled as a Spam call because they're calling existing customers and not leads lists, but this couldn't be further from the truth.
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Feb 10, 2023
2 min read

The January 2023 Remediation Report: The Record-Breaking Continues

The January 2023 Remediation Report reports new monthly records and predicts increasing frequency of negative call labeling events as analytics algorithms continue to change.
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Jan 27, 2023
3 min read

The FCC Naming Twilio In Enforcement Is Big News For Service Providers

The FCC issued notices to major voice service providers to cease and desist from carrying suspected illegal robocall traffic, signaling a wake-up call for providers to consider KYC more seriously.
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Jan 24, 2023
2 min read

Why are My Numbers Being Labeled as Spam?

Do you know if your calls are ringing through as Spam or Scam and preventing you from reaching your customers? Learn why this happens and how Numeracle is leading the way toward correcting it.
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Dec 16, 2022
3 min read

Numeracle sets a New Remediation Record for Correcting Improper Call Labels

Numeracle achieves a new yearly record for correcting improper call labels on behalf of our customers, emphasizing the importance of remediation solutions to improve number reputation.
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Dec 14, 2022
3 min read

The Threat of Voice Snowshoeing

Misleading, costly, and short-term solutions that try to avoid filtering and spam blocking by spreading out calling traffic could lead to poor number reputation and upends robocall mitigation efforts.
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Dec 5, 2022
5 min read

Dialing Strategies to Protect your Phone Number Reputation

Healthy number reputation starts with a good dialing strategy. If you're manually dialing or using an auto-dialer, these best practices ensure you're respectfully engaging with your called parties.
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Dec 1, 2022
4 min read

From Texas to Switzerland to India - The Latest FCC Action Shows Why Global Enforcement is so Difficult

The FCC takes enforcement action against a non-compliant provider for failing to meet robocall mitigation requirements and proves why global enforcement is so difficult.
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Nov 11, 2022
3 min read

Analytics Engines Update Call Intent & Identity Display for Incoming Calls

Analytics engines have made an update that impacts the way certain calls display on incoming call screens using a call intent label instead of a name or number.
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Nov 11, 2022
5 min read

From ‘Authentic, Notable, and Active,’ to ‘Phone, Credit Card, and $8 a month’

With the changes to Blue Checkmark Verification made by Elon Musk, verification is now driven by monetization instead of truth and transparency.
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Nov 3, 2022
5 min read

The Inside Scoop on Call Delivery: Part III

Part III of our Call Delivery FAQ series is on the heavy-hitting questions we get asked about branded calling and myth-bust some of the marketing ploys you may see that are overpromising the solution.
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Oct 28, 2022
1 min read

FCC Adopts Notice of Inquiry On Non-IP STIR/SHAKEN

The FCC's proposed Notice of Inquiry (NOI) regarding the adoption of STIR/SHAKEN on non-IP networks supported by Chairwoman Rosenworcel and calls for further regulatory action to combat robocalls
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Oct 14, 2022
8 min read

Inside the Innovators: Sarah Delphey Talks Trust and KYC

Numeracle's VP of Trust Solutions, Sarah Delphey, discusses building and implementing a trust framework emphasizing Know Your Customer (KYC) practices for authenticated identity information.
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Sep 16, 2022
2 min read

A Change in Caller Name Display for Incoming Calls

Apple's iOS 16 software update takes a step backward in providing authenticated caller information and caller name display for incoming phone calls to their devices.
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Sep 13, 2022
7 min read

Smart Shopping: The Ultimate Vendor Evaluation Checklist

Not sure which solution provider is right for your business? We've put together the ultimate guide so you know what you should be asking potential vendors to help you find the right solution.
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Aug 22, 2022
5 min read

Protecting Communications in the Automotive Industry

Exploring the lack of trust in phone calls within the automotive industry, especially in the wake of regulations against auto warranty scam calls, to protect dealerships and consumers.
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Aug 15, 2022
8 min read

Inside the Innovators: Pierce Gorman on Call Authentication Design & Standards Developments

Numeracle's Distinguished Technical Staff Member discusses his role in the development of call authentication technologies and standards and how it informs his role at Numeracle
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Aug 5, 2022
4 min read

The Inside Scoop on Call Delivery: Part II

Part II of our Call Delivery FAQ series focuses on the importance of healthy number reputation alongside best practices for setting up your outbound communications and campaigns for success.
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Jul 14, 2022
4 min read

The Inside Scoop on Call Delivery: Part I

Part one of our ongoing Call Delivery FAQ series focuses on the questions we get asked every day on all things STIR/SHAKEN and call attestation levels.
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Jun 30, 2022
5 min read

High Expectations placed on Gateway Providers with new STIR/SHAKEN Rules

With the FCC's recent rulings for gateway providers to adopt robocall mitigation requirements, will this actually help foreign-originated robocall traffic decrease? How are gateway providers reacting?
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Jun 23, 2022
1 min read

Reinventing “Caller Identity” with Rich Call Data, Podcast

Rebekah Johnson joins Doug Green of Telecom Reseller for a podcast episode discussion on some misconceptions of branded calling and security considerations in keeping this tech out of the wrong hands.
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Apr 27, 2022
5 min read

Why We’re Still Talking About Phone Number Reputation

Maintaining a healthy phone number reputation is the answer within the big picture of your overall dialing strategy and the cornerstone to protecting your brand identity.
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Apr 21, 2022
6 min read

Trust in Branded Calling… Are we there yet?

Before branded calling can be successfully implemented on a large scale, we need to address potential vulnerabilities in identity security to ensure we can reach consumer and enterprise trust.
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Mar 28, 2022
5 min read

Inside the Innovators: Rebekah Johnson on Communications Advocacy & Regulatory Compliance

Founder and CEO, Rebekah Johnson, discusses her calling to protect consumer and enterprise communications through Numeracle and her leadership within the Enterprise Communications Advocacy Coalition.
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Mar 15, 2022
4 min read

What’s in a Name? Is it Caller ID, CNAM, or RCD?

Understanding the key differences, limitations, and uses of Caller ID, CNAM, and Rich Call Data (RCD) for Branded Calling as they relate to the history and future of trusted caller identity.
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Feb 24, 2022
3 min read

Inside the Innovators: Peter Licata discusses Partnerships and Client Business

Peter Licata, Numeracle's President, discusses how to build meaningful partnerships and client relationships and how to leverage a partner network to enter new markets.
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Feb 22, 2022
4 min read

The Battle Against Illegal Robocalls Fights On

Capitol Hill responds in support of the FCC's proposals to combat foreign-originated robocalls entering the U.S. and push for more immediate action for gateway providers to implement STIR/SHAKEN.
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Feb 17, 2022
2 min read

The 2021 STI-GA STIR/SHAKEN Report Highlights

Main points, highlights, and approved policy changes of the Secure Telephone Identity Governance Authority 2021 STIR/SHAKEN Report
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Feb 10, 2022
4 min read

Inside the Innovators: Joe Galvin talks Number Reputation Management

Kicking off the series is Joe Galvin, our VP of Client Engagement, to discuss the value of Number Reputation on brand management and best practices for successful customer communications.
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Jan 26, 2022
4 min read

Numeracle's STIR/SHAKEN Implementation Report Part III

After closely monitoring the steadily increasing numbers in the Robocall Mitigation Database, a new milestone of 7,000 implementations has been reached as the FCC continues to expand recquirements.
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Dec 6, 2021
5 min read

The First Steps towards Global STIR/SHAKEN Implementation

Canada takes its first steps towards combatting illegal robocalls and call spoofing by implementing a phased version of STIR/SHAKEN and aims for successful cross-border communications with the US.
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Nov 19, 2021
1 min read

That’s a Wrap on Tuesday Talks Season One

Numeracle wraps up Season One of the Tuesday Talks podcast with its 20th episode! The finale recaps 2021 regulatory and technology highlights and predictions for what may be in store for 2022.
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Nov 8, 2021
4 min read

Rich Call Data In A Post-STIR/SHAKEN World

Published by Forbes Technology, this article written by Numeracle's Chief Product Officer, Anis Jaffer, explores how branded calling solutions work and the need for authenticated branded assets.
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Nov 3, 2021
5 min read

How Trusted Cross-Border Communications Can Work with STIR/SHAKEN

With the FCC's new focus on gateway providers as the point of entry for illegal robocalls originating abroad, we explore how cross-border call delivery can be made successful through STIR/SHAKEN
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Oct 22, 2021
1 min read

Industry Progress Since June 30, Podcast

Listen to our Founder & CEO, Rebekah Johnson, discuss the Numeracle Implementation Report on the Telecom Reseller Podcast, hosted by Doug Green.
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Oct 18, 2021
6 min read

STIR/SHAKEN didn’t stop your Spam labeling, did it?

Numeracle debunks the myth that implementing STIR/SHAKEN would solve all of your call blocking and labeling issues for you. Read to learn why you still need reputational analytics for call delivery.
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Oct 6, 2021
5 min read

Numeracle’s STIR/SHAKEN Implementation Report: Part II

The September 28th STIR/SHAKEN Implementation Deadline to have filed within the Robocall Mitigation Database has passed, so we analyzed how many providers are in the Database pre and post deadline.
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Sep 21, 2021
4 min read

Numeracle’s STIR/SHAKEN Implementation Report

With a day left until the September 28 STIR/SHAKEN Deadline, we dove into the Robocall Mitigation Database to analyze the current count of those who have implemented and what may happen post-deadline
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Aug 19, 2021
3 min read

A Conversation on Branded Calling

For PACE Community Insights, Numeracle and Avantive Solutions leadership discussed RCD technology, its reach, and the benefits of implementing a branded calling solution.
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Jul 23, 2021
7 min read

STIR/SHAKEN Virtual Summit Webinar Recap

Numeracle presented with Aegis Mobile at the SIP Forum 2021 STIR/SHAKEN Virtual Summit to discuss the ongoing need for KYC and what to expect post-June 30th.
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Jul 16, 2021
2 min read

Caller Identity: Vetted, Verified, Branded, Displayed

Cross-industry team, including Numeracle, completes the first standards-based wireless call to combine authenticated Caller ID and Rich Call Data
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Jul 13, 2021
5 min read

Spoof Protection with the Help from YouMail

A Robocall Mitigation Solution to protect subscribers from unwanted robocalls or spoofed calls, improve service quality, eliminate costs and complaints, and manage risk.
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Jul 12, 2021
1 min read

Alexander Carter joins Numeracle as VP of Business Development

To kickstart our next chapter of growth, Alexander Carter joins Numeracle as VP of Business Development.
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Jul 5, 2021
5 min read

Somos Q&A: Trust & Value for Consumers Part 3

Q&A Interview Presented by Somos: Delivering Trust and Added Value to Consumers Part Three
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Jun 23, 2021
9 min read

Robocall Mitigation Plans: The Last Mile

As part of implementing the STIR/SHAKEN framework, providers are required to register their status or Robocall Mitigation Plan within the Database to reduce the trafficking of illegal robocalls.
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Jun 10, 2021
8 min read

Will My Calls Be Blocked on July 1?

With the June 30th, 2021 STIR/SHAKEN deadline right around the corner, here are all the facts you need to know about the authentication framework and the Robocall Mitigation Database requirements.
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May 27, 2021
6 min read

STIR/SHAKEN Caller ID Authentication

What it takes to authenticate a call within the STIR/SHAKEN framework, from origination and attestation to termination and the checkmark.
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Jan 28, 2021
2 min read

Restoring Confidence to Outbound Calling

This customer testimonial explores how MedicareInsurance.com utilized Numeracle to improve the integrity of its business communications.
Read post
Oct 9, 2020
1 min read

Podcast: KYC, Know Your Customer

In this podcast, Numeracle’s Rebekah Johnson and Fonative’s Steve Smith discuss the landmark FTC order setting a new precedent for due diligence. The describe the impact of ruling on carriers (...)
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Aug 13, 2020
3 min read

Why Your “Calling Identity” Matters

We all know what “Caller ID” is, but when you take a step back to consider the “identity” behind the “identification” things get more interesting.
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Jul 24, 2020
1 min read

T-Mobile Releases Free Caller ID Name Display to Subscribers

For those of you focused on Caller ID strategy, we have good news. Numeracle Verified Identities' Calling Names can now be displayed on T-Mobile.
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