What is Verified Identity?

Verified Identity is a service that ensures businesses are the sole representative associated with their numbers, providing a layer of authenticity and trust in communications, crucial for compliance with STIR/SHAKEN standards.

How does Number Reputation Management work?

Our Number Reputation Management service allows businesses to manage their phone numbers to prevent and remediate improper labeling, ensuring effective communication with customers. It involves real-time monitoring and quick remediation processes.

Why is Branded Calling important?

Branded Calling boosts customer trust by displaying the business's name and reason for calling directly on the caller ID, enhancing recognition and reducing the likelihood of calls being dismissed as spam.

Why are my numbers labeled as spam?

Numbers can be labeled as spam due to a variety of factors, including being reported by users, being associated with aggressive marketing tactics, or due to errors in spam filtering technologies. Our Number Reputation Management service helps address and correct these issues.

What is branded calling?

Branded calling is a feature that allows businesses to display their name and reason for the call on the recipient’s caller ID, enhancing transparency and trust in business communications.

Entity Identity Management for Consumer Services

Eliminate Missed Appointments and Opportunities by Branding Protected Phone Numbers

Remove Communications Barriers and Enhance Call Display for Optimal Service

Trying to make a delivery but no one is answering? Trying to reach your customers about their installation or repair appointment and can’t get through to them? Many consumer services companies are vulnerable to improper spam labeling issues, resulting in missed appointments, ongoing miscommunication with customers, scheduling issues, and a loss of time and revenue.

This case study showcases the success of a leading pet recovery company who implemented Numeracle’s branded calling solution to ensure the contacted pet owners would answer their call in a time of crisis.

What You'll Learn

Strategies used to drive higher contact and live answer rates

Discover ROI growth potential when strategically branding calls

Insights for when branded calls work for you or against you

Operational efficiencies for optimal customer outreach efforts

Get Consumer Service Call Insights

Utilities

Internet Services

Home Services

Repairs & Installations

Security

Utilities

Internet Services

Home Services

Repairs & Installations

Security

“We determined that customers were unlikely to answer calls from unknown numbers while dealing with a crisis because of the stress of losing their pets. In this instance, branded calling delivered instant trust to reach the pet owners more quickly with a resolution, as they knew they should immediately answer.”

Avantive Solutions

13 - 15%

Cost savings through operational improvements to agent productivity

25%

Improved conversions when branded calling was applied to the right calls

Costs per sale savings when branding a protected phone number

15%

Increase to live connect rate with established customers

Decrease Missed Connections

By protecting your phone numbers from negative labeling events and enhancing them with a branded caller name, businesses can improve conversion rates and avoid missing another opportunity for optimal service when applied to the right type of customer calls.
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These insights justify the overall investment of branded calling when a layered approach is used and help you determine which types of calls could benefit from branding and where you could see ROI growth from sending protected, unbranded phone calls.

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Customer Exhaustion

How many calls from other brands might the person you're calling be getting, and how important are you in the mix?

Risk vs. Reward to Answer

Are you calling an existing, satisfied customer to deliver a service they've requested, or are you attempting to entice an unsatisfied customer of a competitor to make a switch?

Multiple Touchpoints

Where do these branded calls fit within the larger picture of interaction and outreach between the brand and the customer?

Know Your Customer

Don’t underestimate the relevance of understanding the many personas in the Customer Journey before unleashing a one-size-fits-all call strategy.

Check Your Phone Numbers for free

Submit up to 3 phone numbers for your business to review real screenshots of live calls placed from your numbers across all three wireless carrier networks. Find out if you're labeled as Spam, 'Arnold's Pizza Shop', or simply being blocked

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