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Online
July 25, 2023

Listening In on Fraud Callers

How research can help inform and improve anti-fraud work.
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Attendees

Sarah Delphey, VP of Trust Solutions at Numeracle will open a discussion with Brad Reaves, Assistant Professor in the North Carolina State University Department of Computer Science on his department’s research into illegal call activity and their latest paper on the analysis of language captured from honeypot audio to improve our understanding of illegal call campaigns. Join us to learn more about those findings, how we can improve our responses to fraud, and the role of research in answering unanswered questions in fraud mitigation.

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Call & Contact Center Expo 2023
26 April – 27 April
Removing the Boundaries to Better Connectivity with Identity
All the contact center strategy, investments in agent productivity, and more won’t matter if your communications aren’t trusted by the consumers you’re reaching out to connect with.
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