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Few things are as universally infuriating as bad customer service. In fact, after more than one bad customer experience, 80% of consumers say they would rather do business with a competitor.
But what if you could look forward to making that call?
At Numeracle, we're redefining what it means to receive exceptional customer service. Unlike other phone number reputation management providers, Numeracle has intentionally built a team of industry veterans with specialized experience to guide and advocate for you every step of the way.
Dealing with spam labels and blocked calls on your own can be a time-consuming, resource-draining nightmare. It requires a team of telecom pros with strong carrier relationships, an intricate understanding of regulations and best practices, and a proactive strategy to combat evolving fraud tactics. Quite frankly, who has the bandwidth for that when there's a business to run?
Many providers offer number reputation monitoring solutions, but leave you stranded when issues arise, with no clear path to remediation. They lack the niche knowledge to truly safeguard your caller reputation.
Numeracle's Client Success Team delivers results where other providers fall short. We become an extension of your team, monitoring your phone numbers and proactively remediating any negative labels without any intervention needed from you.
In fact, a remarkable 99.8% of phone numbers registered with Numeracle are delivered clean and label-free right from the start. The remaining 0.2% is overseen by our dedicated in-house team of reputation specialists to identify and correct any issues before they impact your business. By leveraging close relationships with all 3 major wireless carriers and analytics partners, we ensure your calls are delivered with an authentic and trusted identity. No app is necessary, and you won't have to lift a finger; we handle everything so you can focus on the conversation, not the call connection.
As consumers’ expectations for service rise, so do the stakes for businesses everywhere. Failing to meet these expectations makes you vulnerable to customer churn, loss of revenue, and a damaged reputation.
Numeracle empowers our clients to deliver exceptional customer experiences by providing the same level of care and attention to their needs.
"I want our customers to know that we are here to do whatever we can to get their calls delivered, and having label-free numbers is the key to getting those calls delivered and answered. That’s why, when I see a spam label, I can’t rest until it’s corrected." - Valerie Vanoverbeke, Client Engagement Coordinator
Valerie's dedication is representative of our entire team's commitment to delivering trusted communications. We've already protected 475,000+ numbers from potential threats and remediated 266,000+ numbers, resolving issues like negative labels and blocked calls. Our average time to resolve a spam labeling correction request is a lightning fast 1.6 days, and users can achieve Verified Identity certification in an average of just 48 hours.
Behind this data is a team of people who are genuinely invested in building strong customer relationships and going above and beyond what is expected.
“One of our longtime customers reached out to me on a weekend to ask some questions about some new proposed rules he was made aware of,” recalls Trixie Johnson, Senior Director of CRM. “He wanted help understanding how this might impact his business. I was able to put his mind at ease; he was so appreciative that I took his call. I knew then that I did what any of our team members would have done. We meet our customers where they are, when they need us most.”
It's this level of service that sets us apart from our competitors. As Alan from RBA Garden State Custom Windows puts it, it's all about "Quick response and action...” and a “...friendly support team." That's the Numeracle standard.
Unlike other providers that keep you in the dark about the status of our phone numbers, Numeracle believes in radical transparency. Instead of relying on vague weekly reports and delayed insights, Numeracle’s intuitive self-service platform provides a deeper look into your call data, uncovering trends and patterns that help refine your communication strategies.
A favorite among our customers is the Remediation Dashboard, which provides the most up-to-date and comprehensive view of your phone numbers' remediation status and success rates. This flexible dashboard is updated weekly and allows you to track our proactive efforts to correct any negative labels. You can see exactly which numbers have been labeled, what those labels are, and where those labels are showing up. You'll also see the progress we're making to fix any issues, so you're always in the know.
Numeracle’s all-in-one platform also allows the flexibility to layer branding on top of a reputation management strategy. This means you can compare the success and ROI of branded vs. non-branded campaigns to make data-driven decisions about when to brand, all directly within the portal.
Need to verify how your identity is displaying on consumer devices right this minute? Our on-demand Number Check feature gives a clear picture of how your numbers are displayed across all 3 wireless networks, including real screenshots of live calls placed. Again, all accessible within the portal.
We know that sometimes, even the most intuitive platform can’t replace a helping human hand. Our team is always ready to provide guidance and support, so you can get the most out of our tools. In fact, when a client recently faced the daunting task of uploading over 2,000 numbers, Senior Client Success Manager, Shaneka Childs, opted for a collaborative approach:
"We're always happy to help, but we also want our clients to feel confident using the platform independently," she explains. Childs scheduled a call to guide them step-by-step as our client drove the process. “It took some time, but by the end of the call the client felt relieved and, most of all, confident to take over and manage the changes on their account themselves.”
The Numeracle platform gives users the control and transparency they crave, while our dedicated team provides the expert guidance they need. It's the perfect balance of self-service and on-demand assistance.
When you partner with Numeracle to protect your caller reputation, you’re getting more than tool—you're getting a dedicated team of available experts to drive your success. Our powerful and secure platform, backed by over 582 years of combined telecom experience, will keep your numbers spam label-free and maximize your outreach potential.
Visit www.numeracle.com or contact us today to start your journey toward more trusted customer communications.
