What is Verified Identity?

Verified Identity is a service that ensures businesses are the sole representative associated with their numbers, providing a layer of authenticity and trust in communications, crucial for compliance with STIR/SHAKEN standards.

How does Number Reputation Management work?

Our Number Reputation Management service allows businesses to manage their phone numbers to prevent and remediate improper labeling, ensuring effective communication with customers. It involves real-time monitoring and quick remediation processes.

Why is Branded Calling important?

Branded Calling boosts customer trust by displaying the business's name and reason for calling directly on the caller ID, enhancing recognition and reducing the likelihood of calls being dismissed as spam.

Why are my numbers labeled as spam?

Numbers can be labeled as spam due to a variety of factors, including being reported by users, being associated with aggressive marketing tactics, or due to errors in spam filtering technologies. Our Number Reputation Management service helps address and correct these issues.

What is branded calling?

Branded calling is a feature that allows businesses to display their name and reason for the call on the recipient’s caller ID, enhancing transparency and trust in business communications.

Call Record Review for KYC and Fraud Mitigation: Numeracle Whitepaper

About this Whitepaper

This document attempts to outline how and when analysis of call records may be used as part of a Know Your Customer (KYC) or fraud mitigation program to identify and mitigate high-volume call campaigns potentially seeking to defraud call recipients.

Topics include the call records that are generally available to voice service providers, useful metrics to review when monitoring for potentially high-risk call traffic, how service providers can conduct further investigations in response to these metrics, and a general discussion of limitations and opportunities.

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Utilizing Call Detail Records

Most service providers retain some form of call detail records (CDRs) which include many data points that the provider wants to provide about a call. Find out which ones are beneficial for KYC.

Trends & Data

An analysis and KYC use case for data points like call volume, trends, call capacity, answer seizure rate, short call duration percentage, and average call duration.

Call Record Metric Review & Action

One of the most effective methods to control traffic quality is using metric-based financial penalties. Learn more about penalty limitations, vulnerabilities, and what to do in pre-contract scenarios.

It starts with an insight

Are you curious about how your calls are being labeled? Maybe you know you have a problem and don't know where to start?

Contact us today and take the first step towards high quality and trusted connections.

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