What is Verified Identity?

Verified Identity is a service that ensures businesses are the sole representative associated with their numbers, providing a layer of authenticity and trust in communications, crucial for compliance with STIR/SHAKEN standards.

How does Number Reputation Management work?

Our Number Reputation Management service allows businesses to manage their phone numbers to prevent and remediate improper labeling, ensuring effective communication with customers. It involves real-time monitoring and quick remediation processes.

Why is Branded Calling important?

Branded Calling boosts customer trust by displaying the business's name and reason for calling directly on the caller ID, enhancing recognition and reducing the likelihood of calls being dismissed as spam.

Why are my numbers labeled as spam?

Numbers can be labeled as spam due to a variety of factors, including being reported by users, being associated with aggressive marketing tactics, or due to errors in spam filtering technologies. Our Number Reputation Management service helps address and correct these issues.

What is branded calling?

Branded calling is a feature that allows businesses to display their name and reason for the call on the recipient’s caller ID, enhancing transparency and trust in business communications.

Numeracle: Case Study on Improving Telesales KPIs

About this Study

This study examined how a top communications service provider using call campaigns to generate sales and connect with customers improve their calling KPIs through Numeracle's remediation services.

The company needed actionable data to build a case for preserving the use of the voice channel, which has been the most strategic and preferred method for connecting with their consumers.

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Lack of Understanding & Control

Unaware of the changes taking place within the calling ecosystem, the service provider hypothesized that the declines in their voice call sales must be related to some internal factor but weren't sure of the cause, or solution.

The Selection of a Trusted Partner

The communications service provider evaluated multiple solution providers in this new space and selected Numeracle based on three key factors that you can easily leverage for your business.

Analysis, Discovery and Implementation of Remediation

Discover the successes seen after Numeracle conducted a call detail analysis on the service provider’s numbers, including internal and external call center data, across carrier and analytics engines and implemented a Number Reputation solution capable of label remediation.

It starts with an insight

Are you curious about how your calls are being labeled? Maybe you know you have a problem and don't know where to start?

Contact us today and take the first step towards high quality and trusted connections.

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