The phone rings, and your customer has a few seconds to decide whether to pick up. If your number shows up with a Spam, Scam, or Fraud label, you already know what they’re going to do.
According to Numeracle’s latest multi-industry analysis, an average of 25% of business phone numbers are at risk of displaying one of those negative labels. And that’s assuming the call even makes it through. When network operators suspect fraud, they sometimes block the call outright. No ring, no notification, no shot at getting ahold of your customer.
Together, negative labels and call blocking are still costing businesses millions each year in lost productivity, unhappy customers, and missed revenue. Despite industry efforts, more and more businesses are taking an active role in protecting their phone numbers from spam labels. Don’t be one of the businesses that falls behind and loses opportunities to competitors.
Let 2024 be the last year you lose customers to mislabeled or blocked calls. In this new Case Study, Numeracle breaks down the fix and the results it’s delivered for thousands of businesses.
When a business number gets mislabeled as Spam, Scam, or Fraud, a validated remediation process is the only way to fix it. Registering your phone numbers protects them from future labeling and allows Numeracle to restore the number’s reputation with the major wireless carriers to remove the label. You can’t just ask nicely or rely on number rotation solutions, which look suspicious to the algorithms labeling your calls as spam.
There’s a formal process to prove your calls are legitimate and get the label removed, and it has to be done across all major wireless carriers, each of which has its own submission process. Without an aggregated remediation provider, you might not even know your calls are being flagged or blocked in the first place or how to go about fixing them across the board.
Numeracle’s Entity Identity Management Platform provides this remediation process, proactively correcting negative call labels so your outreach goes uninterrupted. Real-time dashboards make it easy to track your status and remove improper labels fast, with minimal lift from your team.
How has this made a difference for clients? Here's the topline.
Once labels were identified and remediated, most businesses saw contact rates improve by 1–5% on average — with some outliers reporting gains of up to 20–30%. Those boosts translated directly into stronger ROI.
These results show just how much proper remediation can improve outbound performance and drive real business results.
Contact rates are just one of many metrics that improve with proper remediation. Numeracle’s latest research shows it can also boost customer trust, strengthen brand reputation, and lift overall campaign performance.
If you’re not working with a remediation leader like Numeracle, chances are some of your numbers are already flagged, and others may be getting blocked entirely. In 2024 alone, Numeracle uncovered over 100,000 cases of negative labels across its client base.
This year, stop leaving money on the table and start investing in your number reputation. Check out Numeracle’s latest case study to see how remediation drives real results.
