What is Verified Identity?

Verified Identity is a service that ensures businesses are the sole representative associated with their numbers, providing a layer of authenticity and trust in communications, crucial for compliance with STIR/SHAKEN standards.

How does Number Reputation Management work?

Our Number Reputation Management service allows businesses to manage their phone numbers to prevent and remediate improper labeling, ensuring effective communication with customers. It involves real-time monitoring and quick remediation processes.

Why is Branded Calling important?

Branded Calling boosts customer trust by displaying the business's name and reason for calling directly on the caller ID, enhancing recognition and reducing the likelihood of calls being dismissed as spam.

Why are my numbers labeled as spam?

Numbers can be labeled as spam due to a variety of factors, including being reported by users, being associated with aggressive marketing tactics, or due to errors in spam filtering technologies. Our Number Reputation Management service helps address and correct these issues.

What is branded calling?

Branded calling is a feature that allows businesses to display their name and reason for the call on the recipient’s caller ID, enhancing transparency and trust in business communications.

Abstract

Numeracle has a dedicated Know Your Customer (KYC) team with industry-leading experts that have presented to the FCC, FTC, State Attorneys General, and industry organizations on KYC practices. Join Sarah Delphey, VP of Numeracle Trust Solutions, to learn how you can apply our standard-setting Verified Identity process within your organization.

We’ll discuss the importance of security, ensuring your business has the gold standard in identity verification and can be certain that it is doing everything possible to support the reputation and delivery of its calls.

Discover how applying KYC practices to your outbound dialing and management of your identity for communications can help you get an edge over your competitors who may choose to do the bare minimum and face delays, duplicate asks, and additional disruptions to their businesses you can avoid. Walk away with practical tips to take advantage of KYC to welcome new opportunities to protect and enhance your call outcomes to a higher level.

syllabus Takeaways

Know Your Customer (KYC) for communications to enhance call outcomes
Needs & expectations for caller identity and establishing trust
Why KYC for TCPA, TSR, and the TRACED Act
Enhance security, consistency, and risk mitigation
Avoid suits, fines, or blocked calls with KYC

Sarah Delphey

With a decade of experience in risk mitigation and customer policy creation, Sarah is an industry expert in trust solutions through her enhanced Know Your Customer (KYC) toolsets to drive digital identity innovation to enhance trust in customer communications. She works with enterprises, carriers, service providers, and industry organization to find and build scalable solutions for validating identity in communications.

Sarah has a rich background leading fraud and risk teams in driving overall fraud and risk management strategies and customer lifecycle management. Through her leadership on these teams, she helped create and manage usage policies and implementation strategies to ensure the legal and ethical services to ensure compliance with industry standards and regulations while promoting customer growth and innovation. Her work in support of the delivery of compliant traffic to minimize scam/spam or noncompliant messaging traffic and efforts to build trusted voice solutions give her the expertise to recommend KYC best practices for identity vetting and call authentication.