What is Verified Identity?

Verified Identity is a service that ensures businesses are the sole representative associated with their numbers, providing a layer of authenticity and trust in communications, crucial for compliance with STIR/SHAKEN standards.

How does Number Reputation Management work?

Our Number Reputation Management service allows businesses to manage their phone numbers to prevent and remediate improper labeling, ensuring effective communication with customers. It involves real-time monitoring and quick remediation processes.

Why is Branded Calling important?

Branded Calling boosts customer trust by displaying the business's name and reason for calling directly on the caller ID, enhancing recognition and reducing the likelihood of calls being dismissed as spam.

Why are my numbers labeled as spam?

Numbers can be labeled as spam due to a variety of factors, including being reported by users, being associated with aggressive marketing tactics, or due to errors in spam filtering technologies. Our Number Reputation Management service helps address and correct these issues.

What is branded calling?

Branded calling is a feature that allows businesses to display their name and reason for the call on the recipient’s caller ID, enhancing transparency and trust in business communications.

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NobelBiz’s Webinar Series Welcomes Numeracle's Rebekah Johnson to Talk About STIR/SHAKEN and Everything You Need to Know as a Call Center Manager

NobelBiz Webinar Series continues with Rebekah Johnson, a leading expert in communication technology, with over ten years of regulatory government and compliance experience. Together with host Christian Montes, Rebekah explains STIR/SHAKEN from a Call Center perspective, clarifying some misconceptions and putting things into perspective for call center owners and managers.

NEWS published BY NUMERACLE ON:

April 14, 2021 10:00 AM

CHEYENNE, Wyo., April 14, 2021 – STIR/SHAKEN is a key component of the fight against nefarious over-the-phone activities. As the June 30th deadline for implementing STIR/SHAKEN is approaching, Numeracle, Inc.'s Rebekah Johnson answers some of the concerns rising in the call center industry.

This timely discussion is focused on explaining STIR/SHAKEN for those businesses that are involved in making a high number of outbound calls on a daily basis. The webinar covers everything business owners need to do to remain compliant, how can STIR/SHAKEN influence the overall call center performance and addresses some of the most common misconceptions.

Because STIR/SHAKEN has a solid technological component that needs to be implemented before June 30th, call centers need to work closely with their voice service providers to see this through in a timely manner. This webinar will give a good overview of what business owners need to know and how this process will look like from a call center perspective.

This is a unique opportunity for anyone in the Call Center industry who is interested in finding expert answers to the following two question:

- How will STIR/SHAKEN affect call centers and other call-originating businesses?
- How can call centers prepare for STIR/SHAKEN?

The on-demand webinar is available for free. Interested parties can access it here:
https://nobelbiz.com/webinar-stir-shaken-for-call-centers/

Are you a proud member of the Contact Center industry? Do you want to impart your knowledge to our viewers? Do you know anyone who fits these criteria? Email them at mirela.otea@nobelbiz.com and let’s set up a meeting.

The NobelBiz webinar series aims to deliver monthly information-rich episodes that can teach you how to improve your Contact Center business.

NobelBiz is a Contact Center as a Service company providing both carrier and software solutions. Being more an extension of its clients’ services, rather than a direct vendor, the company combines multiple carrier systems into a single unified network with worldwide backups. NobelBiz also offers advanced software solutions that handle text (email, webchat, SMS), social media, and voice in a single interface.

About Numeracle
Numeracle's Entity Identity Management™ (EIM) platform enables service and platform providers to manage the identity of end entities and implement Know Your Customer (KYC) policies to outbound communications. KYC identity vetting and verification is the cornerstone of the platform; developed in support of evolving federal regulations and telecom standards. Leveraging entity identity, EIM is used to associate Verified Identity™ to outbound communications, manage branded presentation across the wireless network, deliver blocking and labeling prevention and remediation, visibility to number reputation, and more, to support service and platform provider requirements to empower wanted communications while monitoring for and blocking the illegal. For more information, visit www.numeracle.com.

Media Contact
Molly Weis
VP, Marketing & Communications
visibility@numeracle.com
+1(814) 380-1181