What is Verified Identity?

Verified Identity is a service that ensures businesses are the sole representative associated with their numbers, providing a layer of authenticity and trust in communications, crucial for compliance with STIR/SHAKEN standards.

How does Number Reputation Management work?

Our Number Reputation Management service allows businesses to manage their phone numbers to prevent and remediate improper labeling, ensuring effective communication with customers. It involves real-time monitoring and quick remediation processes.

Why is Branded Calling important?

Branded Calling boosts customer trust by displaying the business's name and reason for calling directly on the caller ID, enhancing recognition and reducing the likelihood of calls being dismissed as spam.

Why are my numbers labeled as spam?

Numbers can be labeled as spam due to a variety of factors, including being reported by users, being associated with aggressive marketing tactics, or due to errors in spam filtering technologies. Our Number Reputation Management service helps address and correct these issues.

What is branded calling?

Branded calling is a feature that allows businesses to display their name and reason for the call on the recipient’s caller ID, enhancing transparency and trust in business communications.

Numeracle Case Study: Enhancing Contact Rates

Improving Contact Rates Through Verification & Registration

This case study identifies whether engagement with Numeracle would lead to an increase in live connect rates for two clients upon the completion of Numeracle’s Verified Identity verification and certification followed by phone number registration, while monitoring a third client as a control group.

About this Study

This 2021 study identifies whether engagement with Numeracle would lead to an increase in live connect rates for two clients upon the completion of Numeracle’s Verified Identity verification and certification followed by phone number registration across the ecosystem, while monitoring a third client as a control group.

We measured live connect rates for 90 days pre- and post-Numeracle engagement to determine if the removal of negative Scam and Fraud labels would lead to more calls answered.

Download

Client Profile

Client Type: Business Process Outsourcing (BPO) for Contact Centers
‍Call Intent: Sales and Account Services KPI
‍Goals: Improve call labeling presentation to increase live connect rates

Comparing Contact Rates

Review our analysis of contact rates and post-engagement changes after implementing Numeracle's Verified Identity certification and Phone Number Registration solutions compared to the connect rates for the control group client.

Protect Your Calls

Learn what it takes to protect your calling identity and improve the success of your outbound calls when they're registered and free of spam labels.

It starts with an insight

Are you curious about how your calls are being labeled? Maybe you know you have a problem and don't know where to start?

Contact us today and take the first step towards high quality and trusted connections.

Get STarted